Frequently asked questions
You need a WooCommerce installation, PHP version 5.6 or later with the curl extension, and an account with Pacsoft Online. Please note that this integration requires that you have Pacsoft Online's API service (XML posting) for your account. We can assist you with this if you are unsure.
Pacsoft Online API service (XML posting) is an addon from Pacsoft Online that opens up your account for third party integrations such as this one.
You can buy the API service directly from us (without any additional cost) or from Pacsoft Online. We can take care of the process as an added value to avoid having multiple contacts involved. Whether you purchase the API service via us or from Pacsoft Online, the cost is 200 SEK per month. All prices are excl. VAT.
The integration is a one way bridge from WooCommerce to Pacsoft Online. Either, labels can be created automatically when an order enters WooCommerce, or manually via a button on the list of all orders. If you sync automatically, you must define what your shipping options in WooCommerce correspond to in Pacsoft Online, on the plug-in settings page.
Yes, but all relevant order data is already synced to Pacsoft Online, so you only need to press the print button. You can also print multiple labels at the same time to save even more time. There is also a shortcut from within WooCommerce which takes you to the print dialog for a single order.
We offer a flexible payment plan. You can choose if you want to pay monthly, quarterly or annually.
No, you choose your own payment cycle, and you simply have to pay the invoices that are sent to you. The service is always billed in advance for the forthcoming license period.
No, but there is a video here on this page that shows the functionality of the integration.
Yes, technical support via e-mail from the plugins developers listed above is included in the price. Phone support, and consultancy not related to the plugin is billed hourly at 1150 SEK per hour excl. VAT.
Of course, we offer "hands-on" installation. This is billed hourly at 1150 SEK per hour, excl. VAT.
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